Terms of Service

Overview

This website is operated by Oupen Holder. Throughout the site, the terms “we”, “us”, and “our” refer to Oupen Holder. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these terms.

Products & pricing

• All prices are listed in U.S. Dollars (USD) and are subject to change without notice.
• We strive to display product colors, materials, and dimensions accurately, but cannot guarantee that your screen renders them exactly.
• We reserve the right to limit quantities, refuse any order, or discontinue any product at any time.
• In the rare event of a pricing error, we reserve the right to cancel affected orders and refund any payment taken.

Orders & payment

When you place an order you make an offer to purchase. Your order is accepted when we send a confirmation and/or dispatch your items. Payments are processed securely by Stripe; by paying, you agree to Stripe's terms in addition to ours. You confirm that you are authorized to use the payment method provided.

Promotions & discounts

Any promotion, discount, or sale price is subject to its stated conditions and validity period, and may be withdrawn at any time. Discounts cannot be combined unless expressly stated. Where a discount applies, the conditions are disclosed at the point of purchase.

Shipping, returns & refunds

Fulfillment is governed by our Shipping Policy, Returns Policy, and Refund Policy, which form part of these terms.

Acceptable use

You agree not to use the site for any unlawful purpose, to interfere with its security, to attempt unauthorized access, or to use automated means to place fraudulent orders or test payment cards.

Intellectual property

All content on this site — including text, product descriptions, imagery, and the Oupen Holder name and logo — is our property or used with permission and is protected by intellectual property laws. You may not reproduce it without our written consent.

Limitation of liability

To the fullest extent permitted by law, Oupen Holder is not liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim is limited to the amount you paid for the relevant order. Nothing in these terms limits rights you have under applicable consumer protection law.

Warranty

Our products are described as accurately as possible and are covered against manufacturing defects. This does not affect your statutory rights.

Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Changes to these terms

We may update these terms from time to time. Changes take effect when posted, with the “last updated” date revised accordingly.

Contact

Questions about these terms? Email support@oupenholder.shop or write to 716 Sham Shing Road, Lai Chi Kok, Sham Shui Po, Kowloon, Hong Kong SAR.