Privacy Policy

Who we are

Oupen Holder (“we”, “us”) operates oupenholder.shop and sells pen storage and fine-writing accessories. Our mailing address is 716 Sham Shing Road, Lai Chi Kok, Sham Shui Po, Kowloon, Hong Kong SAR. You can reach us about privacy at support@oupenholder.shop.

Information we collect

• Order & contact details — name, email, phone, shipping and billing address, and order contents when you make a purchase or contact us.
• Payment information — card payments are processed by Stripe. We do not see or store your full card number; we receive only a confirmation and limited details such as the card brand and last four digits.
• Marketing preferences — your email address if you subscribe to our newsletter.
• Usage data — basic, mostly anonymized analytics such as pages visited and device type, to improve the site.

How we use your information

• To process, fulfill, and deliver your orders.
• To provide customer support and respond to your enquiries.
• To send transactional emails (order and shipping confirmations).
• To send marketing emails where you've opted in (you can opt out anytime).
• To detect and prevent fraud, and to comply with legal obligations.

How we share information

We share personal information only with service providers who help us run the store, under contracts that require them to protect your data:

• Stripe — payment processing.
• Shipping carriers — to deliver your order.
• Email and analytics providers — to communicate and improve the site.

We do not sell your personal information. We may disclose information if required by law or to protect our rights.

Data security

Our site is served over encrypted HTTPS, and payments are handled by Stripe, a PCI-DSS Level 1 certified provider. We apply reasonable technical and organizational measures to protect your data, though no method of transmission over the internet is completely secure.

Your rights & choices

Depending on where you live (including under the GDPR and the CCPA), you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, email support@oupenholder.shop. You can unsubscribe from marketing emails at any time using the link in any email.

Cookies

We use essential cookies to operate the cart and checkout, and limited analytics cookies to understand how the site is used. You can control cookies through your browser settings.

Data retention

We keep order records for as long as necessary to fulfill orders, comply with tax and accounting obligations, and resolve disputes. Marketing data is kept until you unsubscribe.

Children

Our store is intended for adults. We do not knowingly collect personal information from children under 16.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent revision.

Contact

Questions about your privacy? Email support@oupenholder.shop or write to us at 716 Sham Shing Road, Lai Chi Kok, Sham Shui Po, Kowloon, Hong Kong SAR.